Privacy Policy
Duoveo Inc. Privacy Policy
Last updated: 17th June 2026
Duoveo’s mission is to help you live a better and healthier life. We want you to feel confident that we handle your personal information with care. This Privacy Policy explains how Duoveo collects, uses, stores, shares, and protects personal information when you use our websites, mobile applications, APIs, products, and related services together referred to as the “Services.”
By using our Services, you agree to the collection and use of information as described in this Privacy Policy.
For privacy questions, requests, or concerns, you may contact us at:
Privacy team: privacy@duoveo.com
Customer support: support@duoveo.com
Mailing address: 30 roxbury ln San Mateo 94402 CA
1. Information We Collect
We collect information that you provide directly, information generated when you use our Services, and information from third-party services when you choose to connect them.
1.1 Account Information
When you create or use a Duoveo account, we may collect:
- First and last name
- Email address
- Password, if you sign in directly with Duoveo
- Account ID or login username
- Phone number, if provided
- Address, if provided
- Profile photo or avatar, if provided
- Authentication information from third-party login providers such as Apple, Google, or Facebook, if you choose to use them
If you sign up using a third-party authentication provider, we may receive information such as your account ID, login email, username, name, avatar, and other public profile information made available by that provider.
1.2 Optional Health and Profile Information
To provide health, fitness, and activity-related features, you may choose to provide information such as:
- Date of birth
- Gender or sex
- Height
- Weight
- Fitness level
- Goals
- Health-related preferences or profile data
Some of this information may be used to calculate fitness or health-related outputs, such as calories burned, distance, activity progress, or other insights. Providing this information is optional unless a feature clearly requires it.
1.3 Activity and Fitness Data
When you use activity or fitness tracking features, we may collect data such as:
- Steps
- Distance
- Duration
- Speed
- Calories burned
- Activity type
- Route and itinerary data
- Time spent during an activity
- Goals and progress
The data collected depends on the features, permissions, and devices you use.
1.4 Location Data
We may collect precise location data when needed to provide core activity features, such as:
- Recording activity routes
- Tracking distance and movement
- Displaying your itinerary during and after exercise
- Measuring time spent during an activity
- Showing your position on a map
Location data is collected only when you grant permission and use features that require it. For activity tracking, location collection starts when you initiate an activity and stops when you end the session. If an activity is in progress, location tracking may continue while the app is in the background to ensure accurate recording. Where required by the operating system, a notification or indicator may be displayed while background tracking is active.
You remain in control of activity tracking:
- Tracking starts only when you initiate it.
- Tracking stops when you end the session.
- No activity route tracking is collected outside active sessions unless clearly explained and permitted.
1.5 Device, App, Website, and Usage Information
When you use our Services, we may collect technical and usage information, including:
- Browser type
- IP address
- Device model
- Operating system
- Application version
- Device identifiers
- Application identifiers
- Referring web page
- Pages, screens, or features visited
- Cookie information
- Crash reports, diagnostic data, and performance data
- General usage interactions with our Services
We use this information to operate, secure, debug, improve, and personalize our Services.
1.6 User Content and Public Content
You may choose to provide content through our Services, such as:
- Photos
- Videos
- Posts
- Adventures
- Articles
- Comments
- Messages
- Activity descriptions
- Food, sleep, or lifestyle logs
- Information about friends or recipients when you share content
If you publish or share content publicly through the Services, it may be visible to other users or the public depending on your settings and the feature used.
1.7 Purchases, Billing, and Orders
If you purchase products or Services from Duoveo, we may collect order, billing, delivery, and transaction-related information necessary to process the purchase, provide support, and fulfill the order.
Duoveo does not directly store full payment card details. Payments are processed securely by third-party payment providers.
Current payment providers: Stripe
If we need to deliver a physical product or device, we may share necessary order and delivery information with shipping or logistics partners.
2. How We Use Your Information
Duoveo uses personal information to operate, provide, maintain, secure, personalize, improve, and develop our Services.
We may use your information to:
- Create and manage your account
- Authenticate your identity
- Provide activity, fitness, location, and health-related features
- Record and display routes, distance, activity history, and progress
- Provide personalized insights, goals, and recommendations
- Process orders, subscriptions, payments, support requests, or deliveries
- Communicate with you about your account, Services, updates, security, and support
- Send service-related messages
- Send marketing communications, where permitted
- Allow you to share activities, content, or adventures with other users
- Improve, test, and develop new features and Services
- Perform analytics and statistical analysis
- Prevent fraud, abuse, security incidents, or unauthorized access
- Comply with legal obligations
- Protect the rights, property, safety, and security of Duoveo, our users, and the public
You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at privacy@duoveo.com.
3. How We Share Information
We do not sell, rent, or lease our customer lists to third parties.
We may share personal information only in the following circumstances.
3.1 Service Providers and Trusted Partners
We may share information with trusted third-party service providers who help us operate and provide our Services, such as:
- Cloud hosting providers
- Analytics providers
- Customer support tools
- Email and communication providers
- Payment processors
- Authentication providers
- Delivery or logistics partners
- Security and fraud prevention providers
- Technical infrastructure providers
These providers may use personal information only to provide services to Duoveo and must protect the confidentiality and security of the information.
3.2 Third-Party Login Providers
If you choose to sign in using Apple, Google, Facebook, or another authentication provider, we may share or receive information necessary to authenticate your account and provide access to the Services.
3.3 Sharing at Your Direction
When you choose to share an activity, route, adventure, post, message, photo, video, or other content with friends, other users, or the public, we share the information according to your settings and the feature you use.
Please remember that if you publicly disclose personal or sensitive information through public areas of the Services, that information may be viewed, collected, or used by others.
3.4 Legal, Safety, and Security Reasons
We may disclose personal information if required by law or if we believe in good faith that disclosure is necessary to:
- Comply with legal process
- Respond to lawful requests from public authorities
- Protect and defend the rights or property of Duoveo
- Prevent fraud, abuse, or security incidents
- Protect the personal safety of users or the public
- Enforce our Terms and Conditions
3.5 Business Transfers
If Duoveo is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, personal information may be transferred as part of that transaction. We will take reasonable steps to protect personal information in connection with any such transfer.
4. Public Content License
If you post or share content publicly through the Services, such as posts, adventures, activities, comments, photos, or videos, you grant Duoveo a non-exclusive, worldwide, royalty-free license to use, host, store, reproduce, modify, display, publish, translate, distribute, and create derivative works from that content for the purpose of operating, providing, promoting, and improving the Services.
This license applies only to content you choose to make public or share through features that involve publication or sharing. You retain ownership of your content.
When you publish an adventure or other content publicly on Duoveo, you understand and agree that the published content becomes part of the public Duoveo experience and cannot be removed from the Services by you after publication.
Before publishing an adventure publicly, you will be asked to confirm that you understand public publication is permanent, that you will not be able to remove the adventure from Duoveo after publication, and that if you later delete your account, Duoveo may remove or anonymize your personal account information but the published adventure may remain available on the Services.
Note: This section should be reviewed carefully before publishing because the license is broad. Keep it only if Duoveo actually needs these rights for public posts, social features, adventures, articles, or promotional use.
5. Cookies and Similar Technologies
Duoveo websites may use cookies and similar technologies to personalize your experience, remember preferences, operate features, analyze usage, improve performance, and support security.
A cookie is a small text file placed on your device by a web server. Cookies cannot run programs or deliver viruses.
We may use cookies and similar technologies for:
- Essential website functions
- Account login and authentication
- Remembering preferences
- Analytics and performance measurement
- Security and fraud prevention
- Improving the user experience
- Marketing or advertising, where permitted
Most browsers allow you to accept, block, or delete cookies through browser settings. If you choose to decline cookies, some parts of our websites or Services may not function properly.
Cookie providers to confirm before publishing: [Insert Google Analytics, Meta Pixel, Firebase, Amplitude, Mixpanel, or any other tools actually used.]
6. Legal Bases for Processing Personal Information
If you are located in the European Economic Area, United Kingdom, or another region with similar legal requirements, we process personal information under one or more legal bases, including:
- Performance of a contract: to provide the Services you request
- Consent: when you give permission, for example for certain location, health, marketing, or optional data uses
- Legitimate interests: to improve, secure, analyze, and operate our Services, provided these interests do not override your rights
- Legal obligations: to comply with applicable laws
- Vital interests or public interest: where legally applicable and necessary
Under the GDPR, individuals have rights including access, rectification, erasure, restriction, portability, objection, and rights related to automated decision-making and profiling.
7. Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information.
These rights may include the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Request restriction of processing
- Object to certain processing
- Request portability of your information
- Withdraw consent where processing is based on consent
- Opt out of marketing communications
- Appeal or complain to a data protection authority, where applicable
California residents may have additional rights under the CCPA/CPRA, including rights to know, delete, correct, opt out of sale or sharing, limit certain uses of sensitive personal information, and not be discriminated against for exercising privacy rights.
Duoveo does not sell customer lists. If Duoveo uses advertising or analytics technologies that may be considered “sharing” under California law, Duoveo should provide the required opt-out mechanism before publishing this policy.
To exercise your rights, contact us at:
We may need to verify your identity before fulfilling your request.
8. Accessing, Correcting, or Deleting Your Data
YYou can view or edit much of your account information by logging into your Duoveo account through the website or mobile application.
You may also update certain settings, preferences, profile information, and adventures or content you have created, subject to the public content rules described in Chapter 4.
You may delete your account directly through the Duoveo app:
- Open the Duoveo application.
- Select the settings icon.
- Go to General Settings.
- Select Delete my account.
- Select Proceed.
You may also request account deletion by emailing:
privacy@duoveo.com
Please specify that you want your account deleted. If the email address matches the email associated with your Duoveo account, we will process the request and send confirmation.
After a deletion request, your account will remain available for a 15-day grace period. After this period, your account and personal data will be deleted or anonymized, unless Duoveo is required to retain certain information for legal, security, fraud prevention, accounting, dispute resolution, or compliance purposes.
Deletion is usually completed within 15 days.
9. Data Retention
Duoveo keeps your personal information while your account is active so that we can provide the Services to you.
You can delete or update certain information directly through your account settings, including some profile information, preferences, settings, and adventures or content you have created, except for public adventures or public content that cannot be removed after publication as described in Chapter 4.
If you choose to delete your Duoveo account, your account will remain available for a 15-day grace period. During this period, you may still be able to reactivate your account by logging in or contacting Duoveo.
After the 15-day grace period, Duoveo will delete or anonymize your account and personal data, unless we are required to keep certain information for legal, security, fraud prevention, accounting, dispute resolution, or compliance purposes.
Some information may remain available if it has been published publicly, shared with other users, or incorporated into public areas of the Services, as described in Chapter 4.
10. Security
We use a combination of technical, administrative, and physical safeguards to help protect personal information.
These safeguards may include:
- Encryption during transmission
- Encryption or protective controls for stored data where appropriate
- Access controls
- Authentication protections
- Monitoring and logging
- Security review and maintenance practices
- Internal confidentiality controls
No method of transmission or storage is completely secure. If you believe your account or information may be at risk, contact us at:
11. Children’s Privacy
Duoveo does not knowingly collect personal information from children under 13 without verifiable parental consent. COPPA applies to operators of websites and online services directed to children under 13 or operators that knowingly collect personal information from children under 13.
Duoveo’s Services are not intended for children under 13. If you are under 13, do not use the Services or provide personal information.
For users under 16, Duoveo may require permission from a parent or guardian, depending on the feature, jurisdiction, and applicable law.
If you are a parent or guardian and believe that a child has provided personal information to Duoveo, please contact us at:
We will take appropriate steps to delete the information where required.
12. International Data Transfers
Duoveo may process and store personal information in countries other than your country of residence, including the United States and other locations where we or our service providers operate.
When we transfer personal information internationally, we take steps designed to protect the information in accordance with applicable law, such as using appropriate contractual, technical, and organizational safeguards where required.
13. Automated Decision-Making
Duoveo does not use fully automated decision-making that produces legal effects or similarly significant effects on users.
We may use automated systems to help operate, personalize, secure, or improve the Services, such as detecting suspicious activity, generating activity insights, or calculating fitness-related metrics.
14. Marketing and Communications
We may send you service-related communications, such as account, security, transactional, or support messages.
Where permitted, we may also send marketing communications about Duoveo products, Services, offers, or updates. You can opt out of marketing emails at any time by clicking the unsubscribe link in the email or by contacting:
Even if you opt out of marketing messages, we may still send non-marketing communications related to your account, transactions, security, or use of the Services.
15. Promotions, Quizzes, and Giveaways
From time to time, Duoveo may offer quizzes, promotions, giveaways, or similar activities.
If you participate, we may collect information necessary to administer the activity, select winners, communicate with participants, deliver prizes or offers, and comply with applicable rules.
Winner selection may be random or based on criteria described in the specific promotion terms. Each promotion may have separate terms and conditions, including eligibility, limitations, expiration dates, and requirements for receiving products or offers.
You may opt out of future promotional communications by contacting:
16. Links to Other Websites and Services
Our Services may contain links to third-party websites, applications, or services. Duoveo is not responsible for the privacy practices, content, or security of third-party services.
We encourage you to review the privacy policies of any third-party websites or services you use.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our Services, privacy practices, legal requirements, or operational needs.
When we update the policy, we will revise the “Last updated” date at the top. If changes are material, we may provide additional notice, such as through the app, website, or email.
Your continued use of the Services after the updated policy becomes effective means you accept the updated policy.
18. Contact Us
For privacy questions, requests, complaints, or concerns, contact us at:
Privacy team: privacy@duoveo.com
Customer support: support@duoveo.com
Mailing address: San Mateo 30 Roxbury ln 94402 CA
If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority or privacy regulator